> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.mooz.pro/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The lesson recording button is not clickable.

If the lesson recording button does not respond when clicked, perform the following steps:

**Solution:**

1. **Clear the application cache:**
   * Close MOOZ.
   * Delete the cache folder:
     * **Windows:** `C:/Users/[your_username]/AppData/Roaming/MOOZ`
     * **Mac:** `/Users/[your_username]/Library/Application Support/MOOZ`
   * Restart the application.
2. **Reinstall the application:**
   * Completely uninstall MOOZ from your device.
   * Download the latest version from the official website.
   * Install it again.
3. **Additional checks:**
   * Ensure your device has sufficient free storage space.
   * Check that permissions for screen/sound recording are not blocked.

**Important:** After reinstalling the app, grant all necessary permissions upon the first launch.

If the problem persists, **contact MOOZ Technical support**, please **report the following:**

* Your device model and OS version.
* Whether you have enough free disk space.
* The version of the MOOZ app.