> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.mooz.pro/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The student cannot see the screen share.

If, after starting a screen share, the student cannot see the content, follow these steps:

**Solution:**

**1. Check your screen selection:**

* Make sure the correct screen/monitor is selected (if using multiple monitors).
* To share a specific application, select the exact program window.
* To share a browser tab, select the browser with the tab name visible.

**2. Check system settings:**

* **On macOS:** Go to **System Preferences → Security & Privacy → Screen Recording**.
* **On Windows:** Go to **Settings → Privacy → Background apps** (check this).
* Ensure **MOOZ has permission** to record the screen.

**3. Additional steps:**

* Close other applications that might be blocking screen recording.
* Restart the screen share.
* Relaunch the MOOZ application.

If the problem persists, contact MOOZ Technical Support.