The lesson recording button is not clickable.

If the lesson recording button does not respond when clicked, perform the following steps:

Solution:

1. Clear the application cache:
2. • Close MOOZ.
   • Delete the cache folder:
   • • Windows: C:/Users/[your_username]/AppData/Roaming/MOOZ
     • Mac: /Users/[your_username]/Library/Application Support/MOOZ
   • Restart the application.
2. Reinstall the application:
3. • Completely uninstall MOOZ from your device.
   • Download the latest version from the official website.
   • Install it again.
3. Additional checks:
4. • Ensure your device has sufficient free storage space.
   • Check that permissions for screen/sound recording are not blocked.

Important: After reinstalling the app, grant all necessary permissions upon the first launch.

If the problem persists, contact MOOZ Technical support, please report the following:

• Your device model and OS version.
• Whether you have enough free disk space.
• The version of the MOOZ app.

Updated on: 21/10/2026