The student cannot see the screen share.
If, after starting a screen share, the student cannot see the content, follow these steps:
Solution:
1. Check your screen selection:
- Make sure the correct screen/monitor is selected (if using multiple monitors).
- To share a specific application, select the exact program window.
- To share a browser tab, select the browser with the tab name visible.
2. Check system settings:
- On macOS: Go to System Preferences → Security & Privacy → Screen Recording.
- On Windows: Go to Settings → Privacy → Background apps (check this).
- Ensure MOOZ has permission to record the screen.
3. Additional steps:
- Close other applications that might be blocking screen recording.
- Restart the screen share.
- Relaunch the MOOZ application.
If the problem persists, contact MOOZ Technical Support.
Updated on: 21/10/2026
Thank you!